Shipping and Returns Policy

Shipping Policy

US Domestic Orders To Contiguous 49 States

  • Orders are processed Monday – Friday, excluding holidays.
  • Orders using UPS ground are estimated to arrive within 3 to 5 business days (not including Sunday or holidays) following credit card authorization and order processing.
  • Please allow 1 to 3 business days to process order.
  • Orders placed after 10:00 am Pacific Standard Time will not be processed until the following business day.
  • Sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order.


Shipping Methods and Rates

Order Amount


Estimated Arrival Time

Over $30.00


3-5 business days


  • Free shipping on orders over $30 valid (not including sales tax) on UPS Ground shipping only. Not valid on previous purchases.  Valid for limited time only.


Shipping Timeline

  • Shipping time does not include processing time of 1-3 business days.
  • Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
  • UPS does not deliver on Sundays or holidays.


D-Link Holidays

Packages will not be processed or shipped on the following acknowledged holidays.


Acknowledged Date

New Year’s Day

Wednesday, January 1, 2020

President’s Day

Monday, February 17, 2020

Good Friday

Friday, April 10, 2020

Memorial Day

Monday, May 25, 2020

Fourth of July

Friday, April 3, 2020

Labor Day

Monday, September 7, 2020

Thanksgiving Day

Thursday, November 26, 2020

Day after Thanksgiving

Friday, November 27, 2020

Christmas Day

Friday, December 25, 2020

New Year's Eve

Thursday, December 31, 2020


Additional Information

  • We do not offer shipping to P.O. Boxes.
  • We are currently not offering shipping to the following locations:
    • Alaska
    • American Samoa
    • Micronesia
    • Guam
    • Hawaii
    • Marshall Islands
    • Northern Mariana Islands
    • Palau
    • Puerto Rico
    • S. Virgin Islands
    • APO/FPO

Returns Policy

At D-Link, we want to make sure that you are completely satisfied with your purchase. If you are not completely satisfied, you can return your purchase for a refund as long as your product was purchased by you directly from D-Link Shop within 30 days of your request for return.

Simply contact us and we will provide you with an RMA number and return instructions. Box your items and ship. You can reach us at:

Returned products MUST be same condition as received and shipped with the following;

  • Unit with intact UPC/Serial tag
  • Original Power Supply

We would also ask that you include;

  • Please allow 1 to 3 business days to process order.
  • Original Packaging
  • Product Documentation (QIG, Manuals, Warranty Docs)
  • Driver CD (If Included)

If either the unit or the power supply is missing or damaged, the cost of the item will be deducted from your refund.

Shipping for returned items is not included with your initial purchase. We suggest using a carrier that provides a tracking number. Carefully pack your items as D-Link is not responsible for items that are lost or damaged in transit.

Each product return requires a separate RMA number. Items received without an assigned RMA number will not be issued a refund.

Your credit card company may take up to 30 days to post the refund to your account. Refunds are usually reflected on your card account within four weeks of D-Link's receipt of your returned product.

NOTE: D-Link does not offer refunds for any “services” purchased from D-Link Shop. All sales of services are final.