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D-Link has accessories and useful extras to help put the finishing touches to your network solution. These accessories help switches deliver added functionalities and capabilities in order for the network to perform at its best.
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D-Link is dedicated to setting new standards with our industry-leading business-class networking, wireless, surveillance and storage products. In fact, we're so confident in the reliability of our products, we offer warranties that truly demonstrate our commitment – giving you full assurance that we stand behind every product, every time.
We offer a full lifetime warranty on our xStack® business-class managed network switches, and also the DXS-3600 10-Gigabit Ethernet aggregation switch. All other business switches – Smart and Unmanaged – carry a limited lifetime warranty. The full lifetime warranty on managed switches applies for as long as the original customer owns the product. This coverage also applies to power supplies and fans.
D-Link Care Support is a separate service that can be separately purchased. DCSP is an onsite response to provide customer replacement hardware in the event of a failure. If a product fails, D-Link will dispatch a technician on location to provide a replacement product and ship back the defective product. Two levels of service are available. The D-Link Care 4-hour onsite option* is designed for mission critical hardware that is of vital importance to the business with low levels of in-house IT expertise. D-Link Care next business day onsite option is geared towards businesses with critical hardware requirements, but only need the flexibility of a NBD option.
*Four hour service available only in select areas.
The lifetime warranty on our xStack business-class network switches and the DXS-3600 10GbE switch reflects our commitment to provide even more quality, performance and value. This true lifetime hardware warranty now includes Next Business Day (NBD) advance hardware replacement of covered products purchased on or after July 1, 2013. If a product fails and D-Link Tech Support has deemed it defective, D-Link will use commercially reasonable efforts to ship a replacement product for next business day (NBD) delivery, provided the Return Material Authorization (RMA) was issued before cut-off time.
D-Link technical support is available 24 hours a day, 7 days a week, to help our customers resolve basic configuration issues, process product returns or engage our optional on-site support staff. Customers can feel confident that our team will be available anytime to help get their environment back online as quickly as possible.